Verify Process Workflow

This procedure explains how to verify the new process workflow.

Follow these steps:

1. Create a ticket. For more information, see Log a Ticket.
2. Verify that the configurations are properly set for the ticket:
   • The Process ID associated to the ticket matches the process flow.
   • Actions that are configured are visible in the actions menu of the ticket.
   • Verify that the values populated in the set fields are visible.
   • Verify that an email notification is sent to the email address configured in the related communication template.