Creating and Managing Skills

This topic will help you learn how to create your first Skill so you can learn the basics. After you complete this skill you can move onto a more complex multi-step conversation and quickly become a Skill guru. 

A Skill is a conversation with the user with fulfillment at the end of that conversation. A simple Skill could respond with text to a user's question such as "What is the guest WiFi network password?" While a complex skill will triage a user's request and trigger fulfillment in an external system via web services. You can create skills that vary from the simple to the complex including creating skills to create actionable tickets in Serviceaide Intelligent Service Management.

A Skill consists of what to ask the user and how to fulfill their request.