Title: Release Notes  
Owner: Prudhvi Praveen Uppuluri
Creator: Prudhvi Praveen Uppuluri Jul 31, 2018
Last Changed by: Prasanna Nagaraj Feb 28, 2024
Tiny Link: (useful for email) https://serviceaide.atlassian.net/wiki/x/XIDeLQ
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Feb 28, 2024 13:20 Prasanna Nagaraj View Changes
Feb 20, 2024 11:34 Prasanna Nagaraj View Changes
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Oct 06, 2023 15:12 sneha.tripathi  
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Intelligent Service Management - English (61)     Page: Create and Manage Configuration Items
    Page: Design a Process Workflow
    Page: Manage Service Catalog
    Page: REST APIs
    Page: Ticket Archival Process
    Page: Manage Users
    Page: Ticket Handling and Related Concepts
    Page: Create, Schedule, and Manage Service Feedback
    Page: Log a Ticket
    Page: Manage Ticket Relationships
    Page: Intelligent Service Management Licensing Overview
    Page: Change Management Parameters
    Page: System Parameters
    Page: Luma Web Widget Integration
    Page: Creating and Managing Configuration Items
    Page: Task Management Parameters
    Page: Service Level Management Changes in the Midas Release (May 2018)
    Page: Global Search
    Page: Problem Management Parameters
    Page: Create and Manage Role-Based Views
    Page: Automation
    Page: Manage Organizations
    Page: Catalog Family
    Page: Advanced Reporting
    Page: Dashboard
    Page: Configure Outbound Web Services
    Page: Configuration Management
    Page: Intelligent Service Management Mobile App
    Page: Published Fixes
    Page: Conditional Group Attributes
    Page: Enable Auditing on Tickets
    Page: Service Desk Parameters
    Page: Salesforce Integration
    Page: Skype for Business (Online) Integration
    Page: Webhooks for tickets
    Page: Dashboard Overview
    Page: Incident Management Parameters
    Page: Bomgar Remote Support
    Page: Zapier Integration
    Page: Slice Configuration
    Page: Advanced Ticket Center
    Page: Request Management Parameters
    Page: Use Manual Workflow Steps
    Page: Configuration Parameters
    Page: Auto-populate Tickets Using AI
    Page: View Ticket Details
    Page: Take an Action on a Ticket
    Page: Manage Value Lists
    Page: Automation Workflow
    Page: Approve or Reject a Change Request
    Page: Self-Service Parameters
    Page: Create and Manage Attributes
    Page: Using Skype for Business (Online)
    Page: Knowledge Management for Analysts
    Page: Manage Service Level Agreements
    Page: Maintenance Calendar
    Page: Add Ticket Solution Details
    Page: Track, Modify, and Manage Open Tickets
    Page: Product Usage Limitations
    Page: Configure Inbound and Outbound Email Messages
    Page: Auto Assign Tickets